Shipping & Fulfillment Policy

Last updated: 8/20/2026

HOW ORDERS ARE FULFILLED

All Selvessa Labs products are physical goods shipped from our fulfillment center in the United States. Orders are picked, packed, and shipped by our U.S.-based fulfillment partner. We ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship internationally.

ORDER PROCESSING TIME

Orders are processed within 1 business day of being placed.

Orders placed on weekends or U.S. federal holidays begin processing the next business day. Once your order enters our fulfillment queue, you will receive an email confirmation with your order details.

SHIPPING METHOD & DELIVERY TIME

Orders ship via USPS Ground Advantage.

• Standard delivery (48 contiguous states): 3-7 business days from the ship date.
• Alaska, Hawaii, and U.S. territories: 5-10 business days from the ship date.

Typical total time from order to delivery is 4-8 business days.

Delivery windows are estimates provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays can occasionally extend these timeframes.

SHIPPING COST

Standard shipping is included free in the price of every order.

There are no additional shipping charges or handling fees added at checkout.

ORDER TRACKING

When your order ships, you will receive a second email containing your tracking number and carrier information. If you have not received a tracking email within 3 business days of ordering, check your spam folder, then contact us at [email protected] with your order number.

LOST OR UNDELIVERED PACKAGES

If your tracking shows delivered but you cannot locate the package, please check with others at your address and your immediate neighbors, and contact your local post office with the tracking number. If the package still cannot be located after 48 hours, contact us and we will help file a carrier claim or arrange a replacement.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incomplete, or incorrect, contact us within 14 days of delivery at [email protected]. Include a photo of the item and packaging if possible. We will replace it at no cost.

ADDRESS CHANGES & CANCELLATIONS

Need to change your shipping address or cancel an order? Email us as soon as possible. Because we fulfill orders quickly, we can only update or cancel an order before it enters our fulfillment queue.

Orders already in transit cannot be redirected.

CONTACT US

Email: [email protected]
Phone: +1 702-721-8194 (Monday-Friday, 9am-5pm PT)

Mail and returns:

Company address: